Drive innovation in healthcare with powerful, human-centered insights
Free templates, guides, and tutorials to evolve your user research practice.
Collaging: An Unique Approach for Researching Sensitive Experiences
Collaging activities help participants drive the discussion through imagery—oftentimes in an unexpected, vulnerable direction. Kyle Soucy, Founding Principal of Usable Interface, walks us through how to run a collaging session, step by step.
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Co-designing Cancer Recovery with Hopelab’s Margaret Laws
Hopelab Founder Margaret Laws talks to us about bringing co-creative approaches to the most pressing challenges to the patient experience. She details the blue sky solution they developed for the adolescent cancer community–a product that leverages today’s technology to help young people with psychosocial recovery.
How UX Research Can Serve Communities
Research leaders from Code for America, 18F and the City of San Francisco discuss the thoughtful principles that power service-minded user research. Use their sage advice for embracing a more ethical, more collaborative, and less extractive practice.
A Guide to More Nuanced, More Impactful Journey Mapping
Journey maps can provide pivotal, org-wide insight into the patient experience. But they need accurate data to be useful, and a shareout that lands with stakeholders. This guide features best practices for outlining dynamic journeys—with sample studies to help you start.
Designing an Ethical + Engaging Research Experience: Advice from 250+ Participants
Research participants weigh in on what makes a study feel valuable, equitable, and interesting to them. They gave us essential advice for our research designs—and critical insight into what we can do to gain trust, build rapport, and form a deeper connection to their experience.
Research Teams Weigh In: How to Conduct Research on Hard-to-Discuss Topics
We asked UX leaders exploring sensitive spaces to share their best practices for creating a respectful study. They gave us insight into how to navigate a study with sensitivity—from method choice, to analysis strategy, to share out.