• Dscout’s in-house participant pool
• 100K+ active, verified Scouts
• Vetted for quality, engagement, and reliability

• Access 3M+ additional participants globally
• Ideal for niche or international audiences
• Sourced through partnerships with top global providers

• Invite your own participants using a secure, passwordless link
• Manage ongoing participants via Dscout’s Private Panel management tool

Dscout offers advanced participant targeting and high-quality controls:

• 70+ targeting filters (including behavioral and psychographic attributes)
• Video screeners and expressiveness filtering
• Expressiveness filtering
• Demographic balancing to support diverse representation
• 50+ automated participant quality checks
• Activity throttling
• AI-generated response prevention
• One-click fraud reporting

Dscout supports flexible, intuitive study creation:

• Full self-service platform with user-friendly UI
• Omni-channel research
• Mixed methods
• Launch studies from scratch or use Dscout Canvas to get started
• Use Dscout AI to refine questions or generate follow-ups
• Flexible study formats: video, surveys, interviews
• Figma integration for testing and prototype feedback
• Advanced logic: skip logic, piping, randomization

Dscout offers robust tools to ensure efficient and compliant operations:

• Privacy controls and hidden observers
• Photo, video, and screen recording
• Task success verification 
• Automatic consent and NDAs
• Private panel management
• Expressiveness scores (automatically flags low-quality participants)

AI and analytics tools to speed up insight generation:

• AI summaries, theme generation, and notable moments
• Explore your data feature
• Heat-maps and click activity
• Interactive word clouds and sortable bar charts
• Robust tagging features
• Automated transcripts
• Slack, Miro, Figma, and Marvin integration
• Face and screen blurring

Tools to share research impact across your team:

• Video playlist builder to extract key moments
• Face and screen blurring
• Password-protected share links
• Hidden observer viewing options
• Export options for raw and cleaned data
• In-platform collaborative commenting

• Google
• Target
• AirBnB
• Best Buy
• Intuit
• Duolingo
• SiriusXM
• The North Face
• Vodafone
• TurboTax
• Enterprise
• Charles Schwab
• Salesforce
• Zeis Kpmes
• Uber
• Sanford University
• Relish Works
• Brooks Running
• DropBox
• Credit Karma
• Bose
• T-Mobile

Dscout’s recruiting abilities are best in class.

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• Diverse, verified, and highly engaged participants (U.S. and international)
• Three flexible sourcing options:
  
  • Scout panel (Dscout's proprietary pool)
  • Partner panels (access to 3M+ global participants)
  • Bring Your Own (BYO) participants with private panel management
• Dscout also offers private panel management.
• 70+ targeting attributes, including behavioral filters
• Optional video screeners to preview participants before selection
• Built-in AI fraud prevention via:
  
  • IP flagging
  • Expressiveness scoring
  • Identity verification

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Dscout supports a large variety of research methods and customers can easily mix and match to meet their research needs.

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• Dscout supported methods include: real-time intercepts, card sort, diary study, usability testing, rich-media survey, live interviews, field studies, and concept testing.
• Customers can lean on Dscout's AI-powered Canvas tool to build a study from scratch and get additional guidance and research best practices (great for research novices).
• Dscout is also known for having a best-in-class Diary tool, which is the ultimate way to mix methods in one study with seamless participant management.
• Dscout will support AI moderation for certain study types in 2026

Dscout offers robust analysis tools that are AI-powered and traditional. 

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• Data analysis is fast and intuitive with built-in tools like heatmaps, tagging, time-on-task, task completion rates, automatic transcripts, and ML-generated expressiveness ratings. 
• AI powers deep analysis by auto-generating transcripts, summaries, and themes. Dscout’s chat-style “Explore your data” tool lets you query your data conversationally to surface patterns, insights, and moments worth sharing.
• Fully customizable, AI-generated full study reports exports will be available in 2026

Dscout makes sharing easy, fast, and impactful.

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• AI-driven features like transcript-based video trimming and auto-generated subtitles make it faster to organize and distribute research findings. 
• The Playlist Editor makes it easy to turn moments into highlight reels. Users can trim by selecting within the transcript, add subtitles, blur content, adjust transitions, or change aspect ratios directly in the platform—no editing experience needed. 
• AI features like themes and summaries can be copied and transferred outside of the platform for more efficient socialization.

Dscout’s innovation strategy is bold and customer-informed.

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• From unifying behavioral and self-reported data to enabling real-time intercepts and embedding AI across study design, moderation, and synthesis, Dscout is building the infrastructure for always-on, contextual insights. The in-house user research team fuels product development with continuous discovery research.
• Dscout’s AI strategy is both ambitious and responsible. AI powers tedious task automation and surfaces meaningful insights, without compromising transparency, privacy, or user control. The flexible architecture supports emerging models, while the company’s years of research expertise ensures quality. AI is always in service of human judgment—not a replacement for it.

• Run end-to-end research, including diary studies, interviews, and usability tests, etc. at scale.
• Analyze large volumes of qualitative data with built-in AI tools

• Test early-stage concepts
• Conduct usability testing and 1:1 user interviews
• Validate design decisions with real feedback

• Test feature usability and product-market fit
• Understand user experience, behaviors, and motivations
• Validate concepts before development

• Uncover buyer behavior and competitive positioning
• Validate brand perceptions and product appeal

• Build customer personas, map journeys, and conduct JTBD research
• Identify key segments and patterns with AI-assisted analysis

• Standardize tooling across teams
• Manage participant panels and streamline logistics

• Use in-context human feedback to guide marketing and product decisions
• Test messaging, onboarding flows, or conversion paths with real people

• All participants agree to the Scout Terms and Conditions and Scout Privacy Policy before joining research studies.
• Researchers can add custom informed consent forms per project.
• Automatic data deletion is available at the project level.
• Participants can submit data subject requests directly to Dscout, which are fulfilled as required by law.
• Dscout is HITRUST certified and completes a SOC2 Type II audit annually.
• Dscout is compliant with all applicable privacy laws and regulations, including GDPR and specific U.S. states.
• Video privacy controls include screen and face blurring while keeping audio.
• Users' research and company data is logically segregated by access control. Security is verified via ISO 270001 certification and successful completion of SOC2 Type II and HITRUST audits on an annual basis. In addition, Dscout conducts a robust third party risk assessment prior to onboarding any vendor and conducts regular asessments.
• Scout Terms and Conditions and Scout Privacy Policy describe data ownership and usage to participants, which may be supplemented with more detail by the researcher. The contract between Dscout and the researcher communicates how the researcher's data is used, including for platform improvements.

• Dscout builds user confidence in product security with enterprise-grade protections, verified through SOC 2 Type II, ISO 27001, and HITRUST certifications. Our AI features are opt-in, and we never train on customer data—our approach is conservative and enterprise-friendly.
• User data is encrypted at rest and in transit, with access managed by role-based controls, SSO, and multi-factor authentication. We use secure AWS infrastructure, conduct annual reviews, and follow clear offboarding and deletion procedures to ensure responsible handling of sensitive data.
• Our Account Management team helps clients configure security settings like SSO and data deletion. Onboarding includes education on best practices, and defaults require role-based access controls and MFA. Workspaces give admins tighter control over access by separating teams and projects, making it easier to manage data securely at scale.
• We monitor for security incidents with Datadog, with defined workflows for detection, escalation, and resolution. Our vulnerability program prioritizes by severity and meets agreed upon SLAs. Patches deploy through continuous delivery with no downtime, ensuring fast mitigation of issues.

Dscout was named a Leader in the Forrester Wave for Experience Research Platforms.

Dscout Earned the Highest Rating (5.0) in 15 criteria

A 5.0 is the highest possible rating on the scale. We achieved this in criteria including:

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• Manage participants (organizing and building a panel for recruitment)
• Create studies (guidance in mixed-method research) 
• Manage data (creation and sharing of video reels and study results)
• Supporting products & services (to enhance end-to-end customer experience)
• Innovation (focused on new ways to provide value to clients)
• Community (promoting learning, collaboration, and sharing of best practices)

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In their evaluation, Forrester also creates a vendor profile for each platform. Here’s what they had to say about Dscout:

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“Dscout is making a more human tomorrow by combining participants and study depth.”

“[Dscout’s] specialty is the quality of its study participants, known as ‘the Pool’ which has been carefully curated over time using a mix of technological and manual efforts.”

“The Dscout platform is designed for flexibility and ease of use by research practitioners and research novices alike.”

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“[Dscout] will respond to customer requests for expanded evaluative study capabilities, increased automated analysis, and expansion of its global presence.”

• Ease of Use: 9.3
• Quality of Support: 9.7
• Participant Quality: 9.5
  Ease of Setup: 9.1
• Best in Class for Qual UX Research
• Quality of Support - 95%
• Ease of Use - 86%
• Ease of Admin - 88%
• Ease of Doing Business With - 94%
• Ease of Setup - 87%
  
  

Review Excerpts:

“Dscout makes it easy to capture real human insight quickly. It’s like being in your participant’s shoes.” – G2

 “The Scout panel is incredibly responsive, and we always get high-quality entries. Way better than our prior recruiting experience.” – G2

 “Having Diary, Express, and Live all in one place helps our team stay consistent and move fast.” – G2

• The pool of participants are great, the tagging system is flexible and super helpful, and they now have the option to run usability tests (in addition to the live interviews, surveys, and diary studies). Videos are automatically transcribed. They also will handle incentives (as long as you have a credit card or balance on file), for 10% of the incentive. And the support staff are all friendly, helpful, and respond quickly., User Researcher, Enterprise Health, Wellness, and Fitness

• Dscout has been a game-changer for my team. Diary studies were a significant gap in our research methods, but with Dscout, we can now run them much more frequently. One standout feature is the ability to seamlessly transition diary study participants into live interviews within the same project, greatly streamlining the process of collecting necessary data. Since adopting the platform, we’ve benefited from frequent updates and new features that have significantly enhanced efficiency and ease of use. UX Researcher, Market Researcher

• I love the support from the Dscout team. It’s also really nice to be able to have all aspects of the project in one place....not many platforms have such a holistic project setup available for researchers. The convenience of having all these research tools in one place and having on-call help from Dscout makes this platform invaluable…I’m convinced Dscout is likely the best platform of its kind.  Sarah, Research Program Manager
• Mid-Market-Research Organization (KR&I)