Prototyping

and product design

Test prototypes early and often to avoid costly design missteps. Make sure what you’re building is intuitive, functional, and genuinely needed.

Opportunities

Your prototype

needs

user attention

Validate design direction in context

Ensure that the design not only looks good, but also functions well and aligns with user behavior in real-world scenarios.

Identify usability issues early

Testing prototypes with users helps surface confusing flows, unclear content, or interaction pain points—before you commit to expensive development.

Speed up iteration

Getting feedback on low-fidelity prototypes allows teams to quickly test, learn, and adjust—saving time, avoiding rework, and prioritizing effectively.

Build confidence across teams

When research directly informs product design, it creates alignment across design, product, and engineering.

FIELD

Choose from a wide range of methods to build

your ideal study

Methods

Usability testing

Quickly validate and iterate with heat maps, task prompts, task success, session recording, automated transcripts, and more.

Concept testing

Present early-stage designs and ideas to see if they resonate, make sense, and have potential before investing in development.

Field studies

See how real-users behave in their natural environments–in their own homes, in a store, or anywhere they can bring their phone.

Diary studies

Build multiple research activities—like product tours, customer deep dives, and reflections—into a single study across mobile and web.

Media-rich surveys

Go beyond standard survey questions; use card sort, open ends, video, and picture data for deeper insights—at scale.

Interviews

Schedule or upload moderated interviews, invite hidden observers, process incentives, upload stimuli, and manage NDAs in one place.

Card sorting

Evaluate information architecture, navigation, and groupings to build intuitive structures, labels, and pathways—use open, closed, or hybrid sorting.

Unlock evaluative insights.

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We need to test the concepts that we're creating by gauging customer responses and emotional reactions to our earliest conceptual models. We start out with two-dimensional things that are very easy to show people via a Live mission. This provides real-time feedback.

Matthew Doty

Director of Strategic Experience Design @ Best Buy