Personas

and segmentation

Understand each of your audiences' unique needs, goals, and behaviors—so you can tailor products, features, and messaging that truly connect.

Opportunities

Make your users

feel seen

Uncover meaningful differences in your audience

Go beyond demographics to identify behavioral, attitudinal, and needs-based differences between user groups, so you can design with nuance, rather than one-size-fits-all assumptions.

Guide strategy and priorities

When you understand which segments are most valuable, underserved, or high-potential, you can make smarter decisions about product roadmaps, messaging strategies, and resource allocation.

Align teams around a shared understanding

Well-crafted personas give cross-functional teams a shared mental model of who you're designing for, improving collaboration between research, design, marketing, and product.

Strengthen empathy

Personas put a human face to your data. By capturing motivations, goals, and pain points, you can build more relevant, empathetic experiences.

FIELD

Choose from a wide range of methods to build

your ideal study

Methods

Field studies

See how real-users behave in their natural environments–in their own homes, in a store, or anywhere they can bring their phone.

Diary studies

Build multiple research activities—like product tours, customer deep dives, and reflections—into a single study across mobile and desktop.

Field studies

See how real-users behave in their natural environments–in their own homes, in a store, or anywhere they can bring their phone.

Diary studies

Build multiple research activities—like product tours, customer deep dives, and reflections—into a single study across mobile and web.

Media-rich surveys

Go beyond standard survey questions; use card sort, open ends, video, and picture data for deeper insights—at scale.

Interviews

Schedule or upload moderated interviews, invite hidden observers, process incentives, upload stimuli, and manage NDAs all in one place.

Card sorting

Evaluate information architecture, navigation, and groupings to build intuitive structures, labels, and pathways—use open, closed, or hybrid sorting.

Unlock evaluative insights.

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Our design and product teams really benefit from actually seeing visuals—we have hundreds of images of products that our fans love and products they hate, along with quotes explaining why that is. Now we have a very, very clear understanding of what's aspirational for our fans from a style perspective. We could not do that without Dscout.

Aura Nelson

Director of Fan Insights @ KEEN