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Ideas 9/30/2021

Finding the Right Scenarios for Internal Testing

Even though internal testing is no replacement for speaking with users, it can be a free, easy gut check in the right situations.

Ideas 9/29/2021

From Chaos to Clarity: How to Prioritize Your Qualitative Insights

If the post-research, “What do we do next?” question frequently trips you up, it might be time to do some mixed-methods research.

dscout 9/28/2021

The Opportunity and Evolution of Digital User Research

CXR Lead Tim Rairdon highlights the unique insight opportunities of mediated research and walks through his preferred jobs-to-be-done template.

dscout 9/28/2021

Choose the Right Tool for the Job: Advice from Scouts

Understanding which projects your participants enjoy most not only enables better insights but creates a better experience for everyone.

Conversations 9/22/2021

From 1:1 to 1:Many—Humans, Artefacts, & Ecosystems Thinking

“Rethinking Users” authors Michael Youngblood and Ben Chesluk alongside illustrator Nadeem Haidary redefine “users” to design for an ecosystem.

Ideas 9/21/2021

User Research x Executive Teams: Aligning on Company-Wide Initiatives

Establishing a regular share out cadence with leadership ensures that research is prioritized and impacts the entire organization.

dscout 9/17/2021

dscout Cheat Sheet: Feature Faves from our CXR Team

Our customer experience team highlights their favorite “unsung heroes” in the dscout platform.

Ideas 9/15/2021

Advocating for People in a Profit-Driven World

[dscout x HmntyCntrd] It starts with small acts of support, resistance, and introspection, at a daily level.

Ideas 9/15/2021

User Research x Sales and Marketing: Building Shared Goals

Developing a close relationship with these teams can allow user researchers to not only better understand the customer, but identify “super personas.”

Field Reports 9/14/2021

A Change of Pace with Brooks Running

Connor Skutches of Brooks takes us through how the Run-Sight Lab leveraged dscout to elevate their remote research and connect with runners in 2020.

Ideas 9/9/2021

User Research x Product Teams: How to Build a Stronger Partnership

Working closely with product managers, designers, and developers not only enhances the user experience, but sets the foundation for user research growth.

Ideas 9/9/2021

Try These Approaches to Interview Note-Taking (Your Future Self Will Thank You)

Save time in analysis, and dedicate more attention to your participants, with these approaches to note-taking.

Field Reports 9/2/2021

Motivating Mindfulness: Headspace's Cross-Functional Commitment to Delighting New Members

As new users turned to Headspace for mental wellness, Headspace turned to dscout to pinpoint their key motivations.

Ideas 9/2/2021

User Research x Account Management: Tips for Successful Cross-Team Collaboration

Through their work with customers, account management and service teams have a wealth of knowledge on the user. Working closely with them can help you unlock more of the user’s goals, needs, and pain points.

Ideas 8/25/2021

Elevate Your Moderated Research with an Interview Guide

Don’t let moderated research get the best of you, we’ve found your secret weapon. Interview guides keep key questions at the forefront and ensure your best insights are never cut short.

Ideas 8/18/2021

Building a Successful User Research and Product Management Relationship

To develop strong collaboration between these teams, it helps to understand the needs of each group and set clear expectations. We uncover some common causes of confusion and discuss FAQs product managers ask about user research.

Ideas 8/18/2021

6 Common Mistakes to Avoid During Qualitative Interviews

Even the most experienced interviewers fall victim to interrupting a participant or asking a leading question. Taking note of when these occur and actively working to avoid them can put participants at ease and encourage unbiased insights.

dscout 8/18/2021

Camera...Action! 7 Impactful Ways to Leverage dscout's Video Question

Video prompts are more than just open-end question replacements. Here’s how to leverage video to unearth insights you’d miss via any other modality. 

dscout 8/16/2021

Elevate your Shopping Studies with Lindsey Kite

UX Research Advisor, Lindsey Kite, walks us through her go-to sample design and shares a few tips on getting started with dscout.

Ideas 8/12/2021

A Complete Guide to Remote International Research Logistics (Updated 2021)

When it comes to effective international research, the devil is in the details. Use these essential detail-management tips to create the environment for an effective study.

Ideas 8/12/2021

7 Ways to Get Regular Feedback as a User Researcher (Even as a Team of One)

Asking for feedback can be uncomfortable, but giving your team or stakeholders the opportunity to share thoughts on your work can give you a new perspective and help advance your career.

Ideas 8/5/2021

Make Every Step of Your Research Process More Efficient: Advice for Solo (or Bandwidth-Low) UXRs

Here are our best tips for small teams looking to make a big impact with tight turnaround times. 

Ideas 8/5/2021

Research Roadmaps: A Tactic for Greater Org-Wide Alignment (Template Included)

Creating a shareable roadmap of your research efforts can help you better prioritize your work and better demonstrate that work’s value.

Conversations 7/29/2021

Positive Deviance: Rachael Dietkus on the Abundance of Empathy and Curiosity

Social Workers Who Design Founder and Principal, Rachael Dietkus, takes us through her journey of blending social work with design and the untapped collaboration potential between the two sectors.

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