Product managers are people (nerds) too
dscout’s Jonathan Fairman on the 100PM podcast
Suzanne Abate is a product management nerd AND people nerd. She teaches product management at General Assembly, runs her own product development shop and, in her spare time, curates a fantastic resource site at 100productmanagers.com. But her people nerd side really comes into play on her 100PM podcast. For anyone working on a product team, her weekly interviews with product managers about their backgrounds and aspirations, struggles and victories are always enlightening.
After focusing on LA-based product managers in her first season, Suzanne is branching into Chicago for Season 2. She recently visited dscout and sat down with our own product management + people nerd, Jonathan Fairman. Jonathan has worked as a designer, researcher and product manager, and dscout is the second company where he’s led product management for a research platform.
“I’m a people nerd. And, you know, at dscout that’s sort of something we’ve really embraced, this idea of being a people nerd. Because, if you’re not curious about people, you’re not gonna create a good product or good service for them.
“I’ve got a real affable mom. She just seemed to know everybody. She was a teacher in my hometown. And so, there was a lot of just … in every moment, out and about, as a kid, you were talking to people, or you were listening to a conversation.
“And, you know, a good product should speak to people. It should inspire people. It should evoke emotion. And, without really understanding a person’s relationship to that experience, you’re not going to be able to get there, I think, through the design work alone.”