A customer journey map gives you insight into how your users interact with your product. Here are five best practices to help you make one. 

Sometimes NPS doesn’t do the trick. Here are other methods your team can employ to really understand customer satisfaction.

Look no further: This deep dive has how-tos, best practices, and prime advice on key approaches to user research.

Not all participants are created equal. Here’s how to screen out the wrong ones before it’s too late.

Understanding your product managers is key to a successful research relationship. Read some of their burning questions.

Use these 10 tips to keep your research reports actionable, informative, and fun.

After two days of discussion, dscout’s VP of Research shares what surfaced for the builders and scalers of UX.

Before you scale up a research team, you need to build up your managerial skills first—and get organizational backing.

Use these metrics the next time you need to support your qualitative insights with quantitative data.

Sometimes asking about statistical significance isn’t the right question. Here’s when to know if you’re on track.

“Move fast and break things” no longer has its charm. Here’s how your company can design products ethically and sustainably.

Make the most of your user research session with these tactics meant to improve prep, flow, and evaluation.

Salesforce’s Yakaira Núñez sketches a sustainable, impactful future for research and insights teams, integrating them throughout the organization.

If you haven’t had much experience with triangulation it may feel intimidating—but this guide will help get you started.

Learn how to tell your project’s story—all while showing off your own skills.  

If you bring in stakeholders the right way, they’ll be engaged, empowered, and ready to act on your findings. Our experts tell us how to achieve this goal without losing control or your stakeholders’ interest.

Engaging engineering peers in UX research can be beneficial to everyone. Here are some tips to get started.

Want a great way to provide colleagues and stakeholders a quick, actionable snapshot of your research insights? Here’s how to create summaries that do just that.

Having invested stakeholders can make or break all of your work. How do you cultivate great relationships for many projects to come? We conducted a study to find out.

Running an unembedded team in UXR gives you the capabilities to have rigorous standards and run more lean. Here’s how you can approach it, no matter your current team makeup.

This guide is a true start-to-finish look at effective, efficient, and powerful remote user research. By the time you finish it, you’ll feel confident tackling almost any research question or methodology remotely.

Julie Norvaisas took time away from the field to re-energize. Now she’s ready to bring a fresh vision to the future of UXR.

What is often a subconscious act can have unexpected implications on your research. Here’s how to use body language to everyone’s advantage.

Whether you’re kicking off the discovery phase or in the midst of product validation, a concept test can help determine if your team is heading in the right direction.