Research, Design, Repeat: How Vivid Seats' Continuous Discovery Drives Business Growth

Learn how continuous discovery research has transformed Vivid Seats' research practice.

Oct 31, 2024

Guides and templates

10 Tips for Implementing Continuous Discovery Research

Mar 19, 2024

Events and webinars

How KEEN Uses Insights to Build Deeper Connections with Customers

Aura Nelson, Director of Fan Insights at KEEN, shares how she's built a cross-functional, insights-focused research program to grow and maintain their connection with customers.

Dec 4, 2023

Articles

The Ultimate Guide to UX Research Methods

Look no further: This deep dive has how-tos, best practices, and prime advice on key approaches to user research.

May 23, 2023

Articles

The Opportunity and Evolution of Digital User Research

CXR Lead Tim Rairdon highlights the unique insight opportunities of mediated research and walks through his preferred jobs-to-be-done template.

Sep 28, 2021

Events and webinars

How Teams at Facebook and Github Scale Insights with Rolling Research

Join research pros at Facebook and Github as they share how you can start, build or better leverage iterative user research at your org.

Aug 31, 2021

Articles

7 Ways to Get Regular Feedback as a User Researcher (Even as a Team of One)

Asking for feedback can be uncomfortable, but giving your team or stakeholders the opportunity to share thoughts on your work can give you a new perspective and help advance your career.

Aug 12, 2021

Articles

How to Start a Rolling Research Program (An Easy 9-Step Process)

Rolling research programs boost your stakeholder’s research acumen, while providing a steady stream of quality insights. Here’s how to kick-start your own.

May 27, 2021

Articles

Asking Six Million Users and Grading on a Curve

[OPINION]: Research must scale. That requires new methods and tools, an exponential increase of input data, and a greater responsibility to use that data well.

Sep 17, 2020

Articles

Rolling Research: Your Key to Creating a Culture that Incorporates User Insights

We talked with researchers at Github and Facebook on a practice core to scaling insights at their orgs. Here are their best practices for iterative research.

Mar 11, 2020

For Better Outcomes, Craft User Interview Questions with Care

To Grow as a UX Designer, Start Speaking the Language of Business

Measuring Success When GenAI Products Have Ambiguous Use Cases

Balancing Customer Needs with Business Objectives in Research

AI Fundamentals: How to Build LLM-Enabled Products

Superhero capes in the researcher's wardrobe

Experience design and the creative revolution

Research that Works in the Wild

Co-creation, Mobile Research and Props

A storytelling pioneer in design research

Low-Anxiety Launching

The Selfie Matters

From Traditional Research to Mobile Ethnography

Transforming user insights into business value

Pokémon Go: An AR Lens into Our Inner Kid

Cultural anthropology for entertainment

Google UX researcher Sara Cambridge

Shopalong or remote research?

Scout Messaging 101: The Short and Sweet of it

Changing the world with user research

Qual or Quant? Research isn't either-or anymore

CX leadership: A congruence of heart and habit

Make it Active: On CX Leaders and UX research

Mobile's not eating the world; it’s eating our days

Netflix global head of insights, Adrien Lanusse

A lifelong obsession with patterns and people

Mobile user research and demand characteristics

An interview with Google Living Room researcher Supriya Gokarn

On UX research at start-ups and asking "why"

The how and why of building UX teams from scratch

Starting a research mini-movement at InVision

More than checking the empathy box

More than Remote Interviews: Three Strategies for Mobile Qual Study Design

From Kickstarter to LostArts, Charles Adler’s mission is creative fulfillment

Test. Rinse. Repeat.

Amplifying the individual voice

Heidegger, Ford and the art of sensemaking

From Prime Time to My Time

Mapping the unmapped

The business of memory

What's your motto?

The objects that define us

Technologist, humanist, venture capitalist

The power of story

The hats of the researcher

Product managers are people (nerds) too

All in the family

Why we like what we like

Becoming a better researcher and a better human

Reading the Room

Community/camaraderie for a slash generation

Fighting for Research Integrity

The Art of Really Listening

Can We All Just Get Happy?

Games with Researchers

Power of questions, power of silence

The Princess Problem

Advocating with impact

User research trends we're watching in 2018

Gorillas in our midst: Observation over conversation

Curating Context

ConTEXTual Feeling

Finding the "connective tissue" in human experience

Connecting the Cultural Dots

'Agile Qualitative Research' is not an oxymoron!

dscout Raises $7.5 Million Series B Funding Round

Equity in Learning

People Are Your Data

Enterprise UXR's Ecosystem

Enterprise UXR's Hidden Treasure

Enterprise UXR Unlocks Potential

Enterprise UX Evolves Holistically

Enterprise UX revs its engines

The many challenges of researching gun violence

Are we all Cyborgs?

Announcing dscout Live

Understanding what ails us

Humanity in the Machine Age

Best Practices for Using Contextual Research to Inform Customer Journey Maps

3 Strategies for Maximizing dscout’s Impact on Journey Mapping

How to Align Research with the Jobs to be Done Framework

Why can’t we settle the “is a hot dog a sandwich?” debate?

How the brain decides what to think

Points of Entry

Inside 'Jobs'

Sharing is Essential: Collaborating and Socializing Insights with dscout

Designing Remote Qual Studies To Capture Rich Contextual Data

5 Best Practices for Engaging Your Stakeholders in Research

New dscout Features Make Collaborating with Your Team Easier Than Ever

How to code and tag qualitative data to unlock research insights

Empowering the Electorate

5 Easy Ways to Craft More Impactful Deliverables with dscout

7 Ways dscout Gets You from Questions to Insights Faster

Research Design That Spotlights Highs and Lows of Your App Experience

5 Effective Research Templates for Studying Mobile Apps with dscout

Make Your Research Eye-Opening

Perfect the art of the interview—with the expert interviewer

Inside the Google Empathy Lab

7 Ways to Bring Creativity to Your Research For Better Results

Amplifying User Voice

Co-Lab Continued: Designing a Future for UX (with Ricardo Prada)

Design, Research, and the Bottom Line: Building Products that Deliver Results

Scale Your Research's Impact With Data Vizualization

Scrappy is Subjective: Quality, Speed, and Impactful UX Research

How to Work Together While We're Apart (With Google's UX Community + Culture team)

Impactful UX: Business Essentials for Researchers and Designers

Take Any Research Remote: How to Get Rich Data Virtually

Winning Hearts and Budget for Qual Research (in Quant-Minded Orgs)

How UX Can (and Should) Humanize Machine Learning

How to Democratize Your User Research Practice (Even Now)

Mixed Methods for Modern Orgs

Researching Gen Z: Design for Your Future Users

Researching Hard-to-Reach Participants with The North Face

Survey Design Basics for Qual-First UXRs

Doing Evidence-based Analysis: Applying Grounded Theory Methods to Your Research

UX Research That Serves Communities

How Teams at Facebook and Github Scale Insights with Rolling Research

4 Key Design Principles for Gender-Identity Inclusion

Scout Selection 101: How to Find Your Best-Fit Participants

Panel: How to Start (and Grow!) Your Career in User Research

A 4-Step Framework for Maximizing your Generative Research Interviews

From Out There to In Here: Turning the UX Lens Inward

From Equity to the Metaverse: The Future of Experience Design

From Presentation to Participation: Shifting the Role of Stakeholders

From Access to Engagement: Democratization Without Dilution

From Hedging to Building: Creating a Recession-Proof Practice

From Lane to Pool: Expanding Cross-Team Collaboration on Experience Teams

From Guessing to Informing: How Qualitative UX Can Shape the Future of AI

Disrupting Generative AI Products with Just-In-Time Consumer Insights

Aligning the Potential of AI with the Humanism of UX

From Collecting to Connecting: Interoperability, Openness, and Research Ops

UXR Landscape Discussion and Q&A with Julie Norvaisas

3 Keys to Building a Flexible Research Practice in Turbulent Times

How KEEN Uses Insights to Build Deeper Connections with Customers

Co-Lab Conversations: Flexible Research, ROI, Team Structures, and Doing it Right

Co-Lab Continued 2023: GenAI Panel + Q&A

From Post-it Notes to Balance Sheets + Doing it Right, Doing it Well

Levers for Flexibility + The Anatomy of a Team

GenAI at Dscout

UX in the Age of AI

How Duolingo UXRs Support AI Product Development

Navigating New (GenAI)

GenAI: LLM vs. NLP

Removing the Rose-Tinted Glasses of GenAI

2023 Product Open House: Where is Dscout heading?

All About AI: Perspectives From UXR Leaders

How SiriusXM Uses UX Research to Drive Product Innovation

Dscout’s Spring 2024 Product Update

Turning AI Possibilities into UX Realities

Championing the ROI of UX Research

How Vodafone Ties Research Initiatives to Business Goals

Using Research to Build a Climate-Smart Food Culture

After the Readout: Ensure Your Research Drives Action

Dscout’s Summer 2024 Product Update

Empowering Diverse Talent in UX: Insights from Black UX Labs

Why Dscout? Stories from those “Who Made the Move”

Research, Design, Repeat: How Vivid Seats' Continuous Discovery Drives Business Growth

Co-Lab Continued: Decoding AI Fundamentals (with Kevin Johnson)

Co-Lab Continued: Building Ebb

Co-Lab Continued: Our Core Product Needs a Redesign (with Eniola Abioye)

Co-Lab Continued: Reflections on Power, Priorities, and Perspective (with Malia Nagle)

Co-Lab Continued: Taking the Reins (with Nicole Bacchus)

Co-Lab Continued: Do You Like My Hats? (with Andy Warr)

Co-Lab Continued: Meet Me at the Seat (with Mina Jonsson)

Co-Lab Continued: Copilot, Coach, Constructs, Oh My! (with Kevin Newton)

Co-Lab Continued: Who Cares About Your Methods? (with Sal Becerra)

Co-Lab Continued: Researchers Aren't Asking Good Questions (with Dr. Nikki Smith)

Co-Lab Continued: We are the Catalysts (with John Garvie)

Co-Lab Continued: No, a Research Repository Will Not Solve All Your Problems (with Meg Cain)

Co-Lab Continued: Owning Business Success (with Judd Antin)

Co-Lab Continued: Keynote Q&A Session

Co-Lab Continued: Breaking Boundaries and Expanding Influence Q&A Session

Co-Lab Continued: AI & UX: Redefining the Landscape Q&A Session

Co-Lab Continued: Dscout Product Update + 2025 Vision (with Zack Hanz and Jonathan Fairman)

Co-Lab Continued: Owning Leadership Possibilities (with Julie Norvaisas)

Co-Lab Continued: Owning Our Power (with Sara Wachter-Boettcher)

Video Shareouts 101: Utilizing the Playlist Builder and Editor

Building Critical Thinking Skills for AI-Driven Research

Maximize What Matters: A UX Designer's Playbook for Business Impact

Sample Study Design: Generating Robust, Relevant Persona Data

Translating Your Stakeholders' Questions into Research Questions

How to Design a Media-Rich User Research Survey

Sample Study Designs: Concept Testing Three Ways

3 Approaches to Studying the Omnichannel User Experience

Build Empathy with our Guide to User Personas

Your Guide to Impactful Digital Product Testing

Your Guide to Mapping the User Journey

A Comprehensive Guide to Remote User Research

12 Innovative Ways Companies do Impactful Research with Dscout

Plotting an Accurate and Impactful User Journey

Needle-Moving Product Feedback: A Sample Study Design

Sample Strategically: How to (Quickly) Find Your Best-Fit Participants

How (and Why) To Try the Collaging Method

Your 3-Part Guide to User Research Project Management

Start, Grow, Lead: A Guide to Navigating Your User Research Career

Moves to Modern Research: A Maturity Model for UXR

User Research Presentation Templates (For Google Slides + Keynote)

The Complete Guide to Generative UX Research

A Buyer's Guide to Experience Research Platforms

An Everything-You-Need-To-Know Guide to Running an Impactful Diary Study.

Guide: How to Conduct Effective Mixed Methods Research

Report: How Project Timelines Shape the Modern User Research Practice

Guide: Using the IMPACTS Framework to Ensure Your Work is Utilized

Inventories: A Fast, Flexible Research Framework for Capturing Contextual Data

Comparing Concepts: Two Study Designs for More Nuanced Feedback

Part Availability 101: Automatic vs. Manual Missions

Over-Reliant, Absent, Misaligned: Troubleshooting Researcher-Stakeholder Relationships

Usability Test Checklist

Give This Usability Quant Testing Template a Try

UXR Competitive Analysis Template

Project Prep and Proposal Template

Question Gathering Workshop Template

Your Guide to Setting Up a Customer Satisfaction Practice

Ideation Workshop Template

User Research Hackathon Template

User Research Budget Template

Monthly UXR Newsletter Template

Getting Started in a User Research Role [Guide + Checklist]

Build and Scale a Dynamic User Research Team

Your Guide to Cross-Team Collaboration

Storytelling for User Research Presentations

How to Approach Studies on GenAI

Remote Research Crash Course

Usability Testing for First-Timers

The People Nerds Guide to Usability

Your Guide to Unmoderated Shopping and Retail Research

Guide: Convert Usability Testing into Clear Action Items

Quality Participant Screener Survey

The Usability Testing Guide for UX Designers

UX Research Prioritization Template

Advocate for an Exploratory Research Budget in 6 Steps

Thinking Outside the Box: SiriusXM's Success with the Creative Matrix Method

5 Ways KEEN Used dscout to Forecast and Develop Seasonal Apparel

10 Tips for Implementing Continuous Discovery Research

What’s the ROI of Research?

Guide: How to Conduct an Effective Card Sort for UX Designers

How to Maximize the Impact of Your Research Through Relationship Building

15 Tips for Navigating GenAI as a UXR

8 Ways Vodafone Amplifies Research Impact with Dscout

9 Ways to Champion the ROI of Your Research

7 Easy Tips to Create Research Storyboards with GenAI

9 Ways to Champion the ROI of Your Research

How to Drive Action Before and After You Conduct Research

The CHANGE Canvas

7 Easy Tips to Create Research Storyboards with GenAI

Improve Your Designs: 10 Pro Tips for Quality Survey Responses

A Brief Guide to Moving From Academic Research to User Experience Research

A 5 Step Framework for Building Better Personas

A FOMO-Fighting Recap of our Favorite 2019 UXR Events

A Practical Synthesis Strategy for Busy UXRs

The UX Sense of Service

Stop Lights and Rainbow Charts: Two Engaging Templates for Qual Research Reports

9 User Research Hacks for your Next Resource-Limited Project

The Best UX Resources For Researchers and Designers (Updated for 2020)

How to Set Up a User Research Framework (And Why Your Team Needs One)

What We Celebrate (and Need to Talk About) When We Celebrate Black History Month

How We Empathize in UX Matters

Use These "Pre-Recruiting" Rituals to Pick the Right Participants Every Time

How to Write (Better) Survey Questions: Systems for Collecting Clean and Meaningful Data

Rolling Research: Your Key to Creating a Culture that Incorporates User Insights

Gen Z, Identity, and Brand: How the “Digital Native” Generation is Designing Itself

10 Exciting (and Underutilized) Strategies for Remote, Unmoderated Research

Remote Research: 7 Experts' Advice for Methods, Management, and Mechanics

10 Cognitive Biases Anyone Doing UX Research Should Know

Qual Research at the Speed and Scale Innovation Demands (New dscout Releases)

The COVID-19 Diaries: A Portrait of American Life Through Pandemic

A Researcher's Guide to Mental Models (And How to Use Them Wisely)

Work More Effectively with These 9 “Difficult Participant” Personality Types

How to Run an Engaging Remote Workshop: Tips for Stress-Free Collaboration

How to Listen To (and Learn From) Your Body

COVID-19 Diaries Part II: How We Cope

How to be a Teacher—Not an Oracle

Hybrid Research: The "Just Right" Mix of Generative and Evaluative Insights

Writing Next-Level Surveys: How to Get "Story Data" from Static Questions

At the Intersection of Tech and Commerce

11 Ways to Keep Research Top-of-Mind For Your Team

The COVID Diaries Part III: The Products of COVID

4 Essential Business Strategies Every UX Practitioner Should Know

3 Stakeholder Negotiation Tactics for UX Researchers

How to Level Up Your User Research Career

How to Do Compassionate Research — Even When It’s Tough

9 Golden Rules for Cultivating Community on UX Teams

How to Find the Bears in Your Forest

4 Thoughtful Principles for Service-Minded UXR

Use These "Quick Quant" Research Methods to Back Up Your Qual Findings

Discovering the Art of Creative Rebellion

How to Transition from Full-time User Researcher to Freelancer

Why (and How) to Pay Attention to Accessibility in Design

Good Design is Cross-Cultural

UX Research: A Practice or a Science?

Not Sure Which User Research Methodology To Use? Start Here.

How to Conduct a Competitive Audit: A Quick-Turnaround Research Activity

A/B Testing for User Researchers: A Low-Lift Way to Answer Quick Product Questions

How We Can Tell Better Stories

User Research Retrospectives: Your Key to Running Smoother Studies

Use This 10-Principle Framework to Assess Your Research Interviews (Template Included)

9 Pillars of a Successful Research Democratization

Prove the Value of Your UX Research Insights with a Benchmarking Study

How to Redesign for Justice

3 Focus Group Alternatives To Garner Rich, Qual Insights

5 Tips to Increase the Impact of Your UX Surveys from Lauren Isaacson

Your Research Project Roadmap: Essential Steps for Ensuring for a Thorough Study

Upskill with People Nerds: A Resource for Any Research Roadblock

5 Key Tactics for Productive Remote Research Collaboration

Asking Six Million Users and Grading on a Curve

How We (Re)Define “Having It All”

Turning to Anecdotes as Allies

A Start-to-Finish Guide to User Research Project Management

How to Design for the Margins

How to Process User Research Requests (With a Free Project Intake Form Template)

Advice from 6 Research Leaders on Hiring and Evaluating UX Candidates

Defense Against Harmful Patterns

Building a More Inclusive & Equitable Research Practice with Zeus Jones

How to Build Infographics for Compelling Research Reports (with Template)

Getting Started with Grounded Theory: A Quick Primer

Try These Tactics When Working With Unengaged Research Participants

Effective Remote Project Management for Experience Researchers: Three Tactics for Impact (& Sanity)

Using Design Thinking to Increase Diversity and Inclusion in User Experience

How to Build a User Research Proposal (And Why They're Worthwhile)

Why Don't We Talk About UX Debt?

A Comprehensive Guide to Accessible User Research: Part 1 – Project Planning

Every Space is Political

A Comprehensive Guide to Accessible User Research: Part 2 – Recruitment and Preparation

20 "Non-Research" Skills All User Researchers Should Develop

Expand Your Idea of the Perfect Candidate: Why Diversity in Culture and Experience Matters

A Comprehensive Guide to Accessible User Research: Part 3 – Conducting and Reporting

A Proposal for Unpacking Human-Centered Roles

Beyond the 1:1 Interview: Involved, Engaged Remote Moderated Research

What Research Looks Like Now

Managing Research Timeline Expectations: When Scrappy Turns Crappy

Who We Design For

The Key to Successful Usability Testing: Don't Just Listen To Users, Observe Them

The Key to Avoiding Career Stagnancy in a User Research Role

How to Prep for (and Nail) a UXR Job Interview

Connecting People with Policy

5 Experts Offer Strategies for Ethical Participant Management

The Human-Centered Philosophy That Transcends

How to Help Your Stakeholders Better Connect with Users

7 Lessons Learned From Mentoring New UXRs

At Capacity? Consider How Your Colleagues Can Help

How to Start a User Research Review Practice (And Why Your Team Should)

Comparative Usability Testing: A Key Method for Actionable Design Feedback

The Art (and Importance) of Building Rapport

6 Pillars of Effective Researcher-Stakeholder Relationships

8 Collaborative (and Fun) Ways to Communicate Insights Remotely

How to Design for a Global Audience

Personas & Segmentation

Competitive

Retail

Common Research Mistakes (and How to Fix Them)

Common Research Mistakes (and How to Fix Them)

Uncover actionable insights.

Research, Design, Repeat: How Vivid Seats' Continuous Discovery Drives Business Growth

10 Tips for Implementing Continuous Discovery Research

How KEEN Uses Insights to Build Deeper Connections with Customers

The Ultimate Guide to UX Research Methods

The Opportunity and Evolution of Digital User Research

How Teams at Facebook and Github Scale Insights with Rolling Research

7 Ways to Get Regular Feedback as a User Researcher (Even as a Team of One)

How to Start a Rolling Research Program (An Easy 9-Step Process)

Asking Six Million Users and Grading on a Curve

Rolling Research: Your Key to Creating a Culture that Incorporates User Insights

Ready to do more

with Dscout?