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How to Approach Studies on GenAI

User research must play a critical role in the development of GenAI—but what that role looks like is anything but straightforward. Here's where to start.

Guide by Karen Eisenhauer

Ready or not, GenAI is here to stay. So what role should research play in the development of its products?

It all starts with asking "how?" In every facet of your work. We break down how to approach this paradigm shifting development.

What you'll find inside

Responsible use cases

Learn how to keep organizations accountable and explore use cases that are effective and consider ethics.

Tactics for thoughtful approach

Figure out how to explore the tools available, conduct foundational and exploratory research, and assess the risks.

Tips to build and maintain trust

Think about how to measure success while maintaining brand trust overall—because the old metrics for product success just won't cut it anymore.

Social and emotional considerations

How do you keep GenAI feeling useful and friendly without being creepy or invasive? Thinking about what boundaries and sensitivity look like are crucial.

How to Approach Studies on GenAI

Help shape the future of UXR and artificial intelligence

GenAI presents many unknown elements—which is all the more reason to approach it with thoughtful intention.

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