Megan Blocker’s (Director of Research and Insights at Justworks) talk at Co-Lab dives into a powerful—but often overlooked—organizational capability: decision making. Through her experience at McKinsey and now as Director of Research and Insights at Justworks, Megan observed that even highly resourced teams regularly stalled when it came time to act. Despite access to robust data and dedicated research roles, teams left strategy sessions more confused than when they entered.

Her core thesis? Decisiveness is a skill—and a shared, teachable capability—that enables organizations to turn insight into confident, timely action. Without it, teams spiral, roadmaps drift, and trust erodes.

To address this, Megan built the “Insights Fluency Model,” a team-level framework that helps organizations develop decision-making habits. The model outlines five pillars—gather and generate, own and access, find meaning, measure and monitor, and decide, strategize, and prioritize—each with behaviors that grow from beginner to leader level. Crucially, it’s not just a rubric for researchers, but a cross-functional tool to build a culture of confident action.

As teams adopted it, they gained speed, built trust, and shifted from ambiguous roadmaps to outcome-driven strategies. Megan leaves us with this challenge: If decision-making is a superpower, what are you doing to build it at scale in your organization?