Retaining Customer Centricity When Everyone Builds

June 30, 2026

overview

Learn how to scale customer-centric decision-making with AI from leaders at Expedia Group, Dscout, AWS, and Cisco Networking in this webinar on maintaining research rigor and trust at scale.

Contributors

The Dscout Team

Author

Design Executive Council

Events and webinars

Retaining Customer Centricity When Everyone Builds

June 30, 2026

Overview

Learn how to scale customer-centric decision-making with AI from leaders at Expedia Group, Dscout, AWS, and Cisco Networking in this webinar on maintaining research rigor and trust at scale.

Contributors

The Dscout Team

Author

Design Executive Council

Contents

Section Anchor

Join DXC and Dscout for the third session in our series exploring how AI is reshaping research and design.

Leaders from Expedia Group, Dscout, Amazon Web Services, and Cisco Networking will discuss how to scale customer-centric decision-making when AI democratizes insight—and what it takes to maintain rigor, trust, and empathy across the enterprise.

The group discusses:

How to maintain rigor without proximity
Ways to retain trust at the speed of AI
Strategies for building for customer centricity at scale

Book a demo

Dscout can help you keep the customers at the core of what you build

Schedule a custom demo to see how Dscout's AI-native platform fits into your workflow, directly benefits folks across teams (research, product, design, and beyond), and helps ensure you're building the right products.

Common Research Mistakes (and How to Fix Them)

Common Research Mistakes (and How to Fix Them)

Retaining Customer Centricity When Everyone Builds

Learn how to scale customer-centric decision-making with AI from leaders at Expedia Group, Dscout, AWS, and Cisco Networking in this webinar on maintaining research rigor and trust at scale.

The Dscout Team

Design Executive Council

Retaining Customer Centricity When Everyone Builds

Learn how to scale customer-centric decision-making with AI from leaders at Expedia Group, Dscout, AWS, and Cisco Networking in this webinar on maintaining research rigor and trust at scale.

The Dscout Team

Design Executive Council

The group discusses:

Dscout can help you keep the customers at the core of what you build

More from People Nerds

Retaining Customer Centricity When Everyone Builds

Scaling a 1,500 Participant Benchmarking Study into Cross-Departmental Insights

Turning Usability Benchmarks into Org-Wide Change

Scaling and Sustaining an AI-Powered Research Program

Ready to do more

with Dscout?