People Nerds

Co-Lab 2025 Recap: Shaping a New Era of UX, Together

October 8, 2025

overview

This year, we’re honing in on evolving roles, the need for experimentation, and steering UX and AI as both continue to evolve alongside each other.

Contributors

Julie Norvaisas

Strategic Advisor and Community Curator, Dscout

Addie Burgess

Designer and Illustrator

Allison Corr

Illustrator

Co-Lab 2025 Recap: Shaping a New Era of UX, Together

October 8, 2025

Overview

This year, we’re honing in on evolving roles, the need for experimentation, and steering UX and AI as both continue to evolve alongside each other.

Contributors

Julie Norvaisas

Strategic Advisor and Community Curator, Dscout

Addie Burgess

Designer and Illustrator

Allison Corr

Illustrator

🎶 Pro tip: Cue up the Co-Lab Spotify playlist while you read this–trust me, it’ll set the tone!

We just wrapped our third in-person Co-Lab Conference in Chicago—three luminous late-summer days of conversation, curiosity, and connection. 

Co-Lab is intentionally intimate: a gathering for 100 emerging and established UX leaders to think together about where we stand, and where we want to go next. Talks, panels, and breakout sessions explored the role of research and design in building products and shaping strategy, alongside lively debates and serendipitous hallway moments that often held as much insight as the sessions themselves.

We’ll keep the spark alive in November at Co-Lab Continued, our virtual experience for the broader community. Expect replays, live Q&A, and a lively chat. Register here!

This year’s theme—The Emerging Shape of a New UX—came with an Alice in Wonderland twist. Like Alice, we find ourselves tumbling down a rabbit hole, in a topsy-turvy world where familiar rules no longer apply. Our world seems full of distortions and odd characters indeed.

But unlike for Alice, this isn’t a dream. It’s a real, radical cultural and cognitive transformation of how we think, work, and create—ushered in by an unpredictable new guest at our tea party: AI. 

Co-Lab wasn’t about AI exactly; it was about what this early AI era is revealing about us—our values, our craft, and our place in shaping what’s next. Speakers and attendees explored our surreal environment with a fierce curiosity and strong sense of possibility. Across talks and table conversations, one truth kept surfacing:

The future of UX isn’t happening to us. We’re shaping it—together.

And shaping means acting. Everyone left Co-Lab with provocations, ideas, and actions they were determined to #trynextweek.

Key takeaways from the conference

As for me, I immediately started acting on a few key insights I synthesized from the conference:

1. The future belongs to high-functioning teams

Roles are evolving, boundaries are blurring, and the most exciting work is happening where disciplines intersect—even though how this plays out is very situational. But in the future even UX gatherings like this one must open wider to Product, Engineering, and beyond.

2. The future belongs to curiosity and experiments

Learn, think, try, act, do, learn (be honest), and repeat. Whatever your role, seniority, or situation, you can own your ability to be curious and experiment. It will pay off. 

3. Shaping change means being part of the change

If you’re uneasy about how AI (or anything else) is unfolding, resist “or” and “versus” thinking (especially us vs them). Reclaim your agency. We all belong in the conversation–whether that’s our organizations, our industry, our local communities, or society.

4. Take good care through chaos

Acknowledge that the situation is intense. Cultivate calm within yourself and find community to connect with. This moment is a lot, from every angle, and we need one another to navigate it.

In this article, I’ll break down each section of the conference—part recap, part reflection, part preview for Co-Lab Continued. But honestly? The best way to experience it is live, in conversation with this growing community. Join us in November. Let’s keep shaping what comes next.

Opening Keynote and Panel: The Emerging Shape of a New UX

Keynote and Panel Facilitator: Julie Norvaisas, Strategic Advisor and Community Curator, Dscout

Panelists:

Co-Lab 2025 keynote panel

I opened Co-Lab with a simple truth: we’re past the “believer vs. skeptic” stage with AI. The work now is discernment—integrating what’s useful into our work, questioning what’s not, and staying grounded in what makes us human.

Provocation: AI could usher in a power shift that favors UX

My first provocation this year: AI could usher in a power shift that favors UX. This moment demands courage, clarity, and action. It’s an opportunity for UX. 

We’ve spent decades building skills and systems to do work that executives and organizations need and value more than ever:  empathy, vision, curiosity, creativity, ethics, and judgment—skills a disembodied AI can’t replicate.

I shared new Dscout research from Taylor Klassman, Director of Research, that captured the emotional and cognitive tensions and tangles many of us are feeling, on top of all the pressure:

Existential tension → Excited but terrified → Is this safe for humanity?
Practical tension →
Hopeful but doubtful → Can I trust what it gives me?
Operational tension →
Eager but overwhelmed → What does it take to learn to use AI?

It’s a lot. And yet, this is where the real work lives—holding contradictions and moving forward anyway. How do we do this? A second provocation offered some relief: AI is simply augmentation.

Provocation: AI is just a tool

It’s not a rival, a buddy, or an intern—it’s a tool. Anthropomorphizing it doesn’t serve us. Like a microscope or telescope, AI can give us superpowers, expanding what we can see and reach, bringing us closer to the humanity of our work. But it’s a specialized tool, not magic, and requires skill development and training to use well.

From there, I invited our keynote panel to explore how this shift is reshaping roles, teams, and leadership. Here are a few standouts from that conversation:

  • Boundaries are bending. When AI is boldly applied for organizational augmentation on Product teams, we see dissolving silos, blurring roles, and early-stage UX work accelerating into prototyping and development—sometimes even into production. 
  • Teams > titles. The strongest teams are those built on trust and cross-disciplinary respect. AI training is important, but communication and collaboration training may matter even more.
  • From good kid to badass. We must move faster and smarter—focusing assertively on solving the right strategic problems, building quality experiences that lead to business outcomes, and stepping into direct influence. 
  • AI is everywhere, but it’s not everything. The pace of change is so wild and rapid, it can lead to stress and a sense of overwhelm. This has to be acknowledged and thoughtfully managed by leaders. 

The panel was bookended by reflecting on our theme of “shapes.” 

What shape were we, what are we becoming? From tectonic plates to Kintsugi bowl repair. From origami to kaleidoscopes. From logs to knitting. From trees to compost. All reminders that growth comes from integration, not perfection.


🎧 You can hear the full conversation—and the metaphors in their own words—at Co-Lab Continued in November. Register here.


A few ideas from the panel that you can #trynextweek...

  • Read or listen to content from the worlds of product, strategy, engineering, or finance this week–then find one way to connect it directly to your practice.
  • Bring a fresh artifact to the table—a framework, consequences scan, or draft quality metric—that reframes a complex user problem as a real business opportunity.
  • Actively balance digital acceleration with analog grounding. Step outside, make something by hand, cook, play, rest. Build resilience and revel in your humanity.
  • Openly share one thing you learned last week with other people: an AI experiment, a storytelling technique, a new tool you tried.

The panel was followed by four sessions of lightning talks. 

Co-Lab 2025 attendees

Session 1: The AI + Human Opportunity | Embodiment & Augmentation

This session explored a central question: What makes our contributions uniquely human—and how do we augment UX to gain influence and accelerate progress?

Host: Michael Winnick, CEO and Founder, Dscout

Speakers: 

  • Dave Brown, Director of UX Design, Qualtrics
  • Sabrina Kang, Principal Researcher, Salesforce

Michael Winnick’s introductory perspective

Dscout founder Michael Winnick opened the cohort by rallying us to embrace the humble ampersand (&)—a symbol of integration over opposition, in a moment obsessed with “or” and “versus”. 

AI invites us into quant & qual, speed & quality, depth & breadth, us & them. He reminded us that this is UX’s moment to lead with clarity and conviction—because even the most confident executives are craving direction and stability in a rapidly changing landscape.

Dave Brown: Designing for AI, Designing with AI, and Design Leadership in an AI Era

Dave Brown, Director of UX Design at Qualtrics, radiated the energy of someone already in the deep end of the AI pool, calling on UX to stop observing the revolution and start steering it. 

He reframed design’s frontier as a move from golden paths to infinite edge cases, where our task is to shape the intent layer between humans and machines. His rallying cry: you now have infinite skills and can build anything. 

His talk framed AI as a creative accelerant—collaborating, conversing, coding, and even literally jogging alongside it. Leadership in this era, he argued, requires abundance thinking. Transparency is table stakes, and context is the new currency.

Sabrina Kang: The 4C Cycle: A Researcher's Guide to Ethical AI Collaboratoin

Sabrina Kang, Principal Researcher at Salesforce, brought a deeply human counterpoint, using The Bear as metaphor for transformation through trust, competence, and care. 

Her “4 Cs” framework reminded us that brilliance emerges not from speed, but discernment:

  1. Context gives meaning
  2. Co-creation keeps us grounded
  3. Continuous oversight ensures we’re measuring what truly matters—trust, safety, and the space for… 
  4. Thoughtful critique. In an age of acceleration, her message was clear: responsibility is the highest form of craft.

A few ideas from this session that you can #trynextweek:

  • Identify one tension—speed vs. quality, quant vs. qual—and write down three things you could try that would turn that “vs” into an “&”.
  • Try using a new AI tool where you feel most constrained in your role—e.g., idea generation, synthesis, or visualization.
  • Reflect on an AI output: does it deepen or erode trust, context, and care? Report what you learn about balancing efficiency and discernment to a colleague or friend.
Unlocking Cooperation panel speakers

Session 2: Unlocking Cooperation | Perpetual Human Insight

This session explored how UX is adapting to the emerging shape of cooperation—powered by new technology, evolving team structures, reimagined processes, and hybrid roles. 

Host: Kevin Newton, Head of UX Measurement, LinkedIn

Speakers: 

  • Kim Stockley, Senior Product Design Manager, Capital One
  • Katherine Cuyler, Associate Director, UX Research, Spring Health
  • Lauren Stern, Director of Human Subjects Research, WHOOP Labs

Kevin Newton’s introductory perspective 

Kevin Newton, Head of UX Measurement at LinkedIn, opened with a metaphor that landed instantly: collaboration is the mishmash of a potluck, but cooperation is the chaos of cooking an integrated meal together. He challenged us to move beyond parallel efforts and toward truly co-created work—anchored in rigor, shared responsibility, and continuous discovery.

Kim Stockley: Small Steps, Big Ideas: Snack-Sized Continuous Discovery Tactics for Lean Teams

Kim Stockley of Capital One reminded us that innovation isn’t about originality, it’s about remix—because there’s no such thing as an original idea. She reframed discovery as a compassionate, continuous practice, offering tactics for teams stretched thin. 

From reaching across organization borders to trying simple rituals like “Silent Book Clubs” and “Spark Safaris,” she showed how to sustain creative energy and empowerment. Her call to action was clear: small, steady steps taken together create the conditions for big ideas to emerge.

Katherine Cuyler: UX Research vs Product Discovery: A Thought-Leadership Opportunity

Katherine Cuyler from Spring Health addressed a common, modern scenario: when “continuous discovery” enthusiasm makes research teams perceived bottlenecks. 

Instead of defending boundaries, her team redefined them. By introducing clear distinctions between quick discovery and deep research, a risk-based prioritization model, and a friendly “But-to-And” toolkit, she turned friction into thought leadership—ultimately demonstrating how resilience, clarity, and generosity can transform perception and impact.

Lauren Stern: When Programs are also Projects

Lauren Stern of WHOOP Labs offered a window into research as showrunner—balancing the scientific rigor necessary in her context, with creative iteration. 

She uses a three-pronged process of milestones, parallel learning, and continuous communication. That process turns long, complex studies developing highly technical hardware products into living systems of cooperation. From data scientists to designers, everyone plays a part—and everyone stays engaged.


A few ideas from this session that you can #trynextweek...

  • Organize a mini “field trip” or reading hour with your team—even remotely.
  • Draft and circulate definitions of roles or research types where confusion lingers.
  • Invite cross-functional partners to co-participate in discovery and design processes usually opaque to them.
  • Pulse-check your team on cooperation and experiment with one small change.
Co-Lab 2025 workshops

Session 3: Unlocking Decisions | Embracing Executiveness

This session challenged us to rethink influence. UX has worked hard to measure impact and value through ROI and evangelizing, what happens if we start thinking—and deciding—like executives? 

Host: Marissa Dulaney, Founder, Experience, MD

Speakers: 

  • Danielle Shoshani, Senior User Experience Researcher, Atlassian
  • Megan Blocker, Director, Research & Insights, Justworks
  • Christelle Ngnoumen, AVP, Behavioral Science Research, Voya Financial

Marissa Dulaney’s introductory perspective

Marissa Dulaney of Experience, MD set the tone beautifully, reminding us that “executiveness” isn’t a title, it’s a mindset. She called out that each talk to come would follow a shared pattern: identify a problem, make a bold decision, and see it through—whether at the level of projects, teams, or personal practice.

Danielle Shoshani: Research in Command: Matching Tempo to Unlock Decisions

Danielle Shoshani from Atlassian reframed executive-minded research leadership through the metaphor of a musical conductor. Research, she argued, should not simply support—it should align with the tempo to drive decisions. 

This is the difference between making sound and making music. Drawing from her experience at Thumbtack, she described creating a rolling research program that aligned feedback cycles with product decision speed, then later, the courage it took to end that program when the organization’s needs shifted. 

Her lesson: decisive leadership means knowing when to be flexible and adapt your rhythm. 

Megan Blocker: Decision Making is an Organizational Superpower

Megan Blocker of Justworks shared how a simple question—“How are decisions really made here?”—sparked a movement. Despite having access to talent and data, many teams chronically struggle at a systemic level to make timely decisions, leading to "roadmap drift, team spin, and trust erosion." 

At McKinsey, Megan led the way by building an “Insights Fluency Model” to turn decision-making into an organizational habit. The framework helped teams move from spinning in data to acting with shared confidence, rebuilding trust and momentum. 

Decisiveness isn’t just a trait, it’s a teachable framework that, despite requiring some investment, pays big dividends. 

Christelle Ngnoumen: The Balance Blueprint: Save, Reinvest, and Reinvent your Time

Christelle Ngnoumen of Voya Financial brought our focus inward, offering a profound reminder that time isn’t scarce—we only believe it is

Through her DRIVE framework (Diagnose, Recognize, Invest, Value, Enhance), she invited us to examine how culture, multitasking, and “efficiency traps” distort our perception of time.

She called on us to reclaim minutes and hours, pause with purpose, and invest attention where it matters most.


A few ideas from this session that you can #trynextweek...

  • Track your time for a week, both quantitatively and qualitatively, and notice patterns.
  • Try trimming some 30-minute meetings to 20; give everyone time back to think.
  • Ask yourself (or your team): What kind of insights do we need next—speed or depth, near or far?
  • Sketch your organization’s decision-making flow and start a discussion about it.
Co-Lab 2025 reflections

Session 4: Unlocking Futures | Cultivating Strategy

As AI accelerates UX into more strategic territory, this session asked: How do we prepare to truly deliver at that level? Strategy, foresight, and speculative design are no longer luxuries—they’re survival skills. 

Host: Katy Mogal, Interim Head of UXR, Ring

Speakers: 

  • Danielle Morrison, Patient Experience Research Director, UCSF Health
  • Lyric Metroplos, Senior Design Researcher, H-E-B Digital
  • Ashton Snook, Head of Design and Research, Vodafone

Katy Mogal’s introductory perspective

Katy Mogal, Interim Head of UXR at Ring, opened with a powerful reframing: UX stands at an existential crossroads. 

She anchored us with a reminder that photography was a technology which transformed painting from a documentation-focused art form to one that became much more subjective and expressive. 

Similarly, AI’s rise could free us from routine craft and challenge us to redefine what only humans can do—create meaning, shape direction, and lead with intention.

Danielle Morrison: The Missing Link in UXR Strategy: Organizational Service Design

Danielle Morrison of UCSF Health built a compelling case that UX strategy must look inward as well as outward. 

Drawing from her experience as a research team of two sitting across one of the nation’s most complex health systems, she demonstrated how applying service design methods internally—mapping relationships, understanding mental models, unblocking communication, aligning incentives—led to deeper strategic influence. Quiet, graceful persistence and reflexivity created seismic influence.

Lyric Metroplos: Weaving Futures into UXR

Lyric Metroplos from H-E-B Digital invited us to weave the future—literally. 

Using the metaphor of weaving, she showed how individual insights become threads, and with the pattern of intentional design create the fabric of a preferred future. Citing research that 98% of leaders value foresight (but 96% lack time for it), she argued that UX is uniquely positioned to fill this gap.

Through her CUTE framework (Culture, Utility, Technology, Environment), and other frameworks based in strategic foresight, she illustrated how even small scenario exercises can help teams co-create futures that generations yet to come deserve, with clarity and purpose.

Ashton Snook: Creator Mode

Ashton Snook of Vodafone closed with a personal reflection on leadership and craft. He described the paradox and dissonance of rising in title but drifting from creation, and introduced creator mode—a leadership stance that integrates making and managing. 

Staying close to the work, he argued, doesn’t dilute authority; it strengthens it. By leading through creation, we reconnect to our purpose, reignite our passion, inspire our teams, and model a form of strategic leadership that defies convention.


A few ideas from this session that you can #trynextweek...

  • Spend an hour envisioning the specific strategic influence you imagine as AI redistributes your work, or your team’s work.
  • Identify where internal blockers limit your impact; pick one within your sphere of influence to tackle this month.
  • Run a mini “future-thinking” session—define your, or your team’s preferred and collapsed futures, and three steps you can take toward the preferred one.
  • Journal where you feel most connected (or disconnected) from the core craft that fuels you, identify one shift you can take to reconnect.
Co-Lab 2025 wrap up panel

Parting thoughts + join us for Co-Lab Continued

After catching our breath and sharing reflections in hallway conversations, LinkedIn posts, and quiet messages between peers, it became clear that Co-Lab 2025 marked more than a moment. It felt like a turning point. 

Together, we’re reshaping… 

  • How we cooperate
  • Embracing new curiosity-fueled experimental approaches
  • Reclaiming our agency to shape futures we want to inhabit
  • Acknowledging the care and support we need as we navigate these changes

At Co-Lab we surfaced hard truths, creative sparks, and a shared determination to lean back into possibility (even when we’re tired) and ambition (even when we feel constrained). We agreed: this is not the time to shrink back. 

In this wonderland of shifting ground and emerging forms, we are steadying ourselves, and recommitting to the conviction that the core skills of UX—empathy, discernment, creativity, and care—have never been more vital.

Yes, the landscape is surreal, full of rapid change and unanswered questions. But if we keep our eyes open and our hands on the work, we’ll find that we are not lost—we are leading. The appetite for stories, experiments, and new ways of thinking is immense. The conversation has only just begun. Let’s keep building, learning, and shaping—together—the emerging shape of a new UX.

Join us this November for Co-Lab Continued, where we’ll revisit these ideas, share fresh stories, and continue co-creating this bold new chapter.

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