Research leader Laura Oxenfeld entered SiriusXM in the thick of a major product launch—but soon realized the org needed a plan far beyond the near future.

With the right approach and an improved research platform through dscout, KEEN unearthed deeper customer understanding than ever before.

Microsoft’s Video, Learning, and Marketplace team uses learning sessions to increase stakeholder engagement, drive team alignment, and foster innovation.

Adopting a small business isn’t easy when your team is conducting studies across the globe. Here’s how Intuit QuickBooks has made it work.

Diverse research is more than just age, location, and gender. Best Buy shares how they have expanded their scope—and plan to keep iterating.

When Credit Karma wanted to understand the car buying experience, they approached journey mapping to engage stakeholders from insights to activation.

TurboTax needed to study people who weren’t using their product during tax season. Here’s how they accomplished it on a short timeline.

How Hinge Health’s UXR team uses a mixed-methods practice to both engage stakeholders and adapt to an evolving—and ever critical—healthcare space.

See how a consumer-focused UX team leveraged remote qualitative research tools to scale their inclusive experience practices.

The restaurant industry is complex and continually changing. Here’s how Relish Works and dscout teamed together to better understand the food service employee experience—through 400 rapid-fire interviews.

Explore how dscout supports Lenovo’s commitment to access and diversity across its product ecosystem.

Erin Duncan, a Design Research Manager at Intuit QuickBooks outlines a case study in consumer-led research and shares best practices for engaging stakeholders early.

Discover how Gretchen McNeely and Al Millenson of Fjord used dscout to create both an engaged panel and new go-to templates.

Connor Skutches of Brooks takes us through how the Run-Sight Lab leveraged dscout to elevate their remote research and connect with runners in 2020.

As new users turned to Headspace for mental wellness, Headspace turned to dscout to pinpoint their key motivations.

How OJO Labs’ Larcombe Teichgraeber used dscout to inject empathy into the home-buying process and support an equitable experience design.

Stanford University’s Veronica Lin and the Social Ecology Lab used everyday moments to spot trends in at-home learning and compare two models of content delivery.

How Motional conducted remote “ride-along” research to gather product-shaping journey data

When the pandemic hit, Pluie they knew it was an opportunity to help their users more than ever. That’s why they turned to dscout. 

When the global pandemic hit, Credit Karma relied on remote research, experimentation, and distributed analysis to build an insightful and impactful journey map. 

Medline needed to find out why their product wasn’t selling. The only problem: A tight budget. 

Gen Z is a generation defined by fluid identities. The way brands react to that fluidity determines if (and how) they connect with them.

Don Hall on how emerging qualitative methods can flatten access and create always-on user insights to fuel brand stories.

Giving stakeholders what they want means developing great value props and meeting expectations. Here’s how Salesforce used dscout to do just that.